Shipping policy

Effective Date: 07/08/2024

At Stile Bath, we are committed to delivering your purchases efficiently and securely. This Shipping Policy provides comprehensive details on how we handle the shipment of your orders.

  1. Shipping Rates and Eligibility

    • Free Shipping: We offer free shipping on all orders, except those containing color sample plates.

    • Colour Sample Plates: A shipping fee of AUD $11 applies for the delivery of colour sample plates. Please note that orders for colour samples are limited to a maximum of three samples per customer.

     

  2. Shipping Locations

    We currently ship within Australia, with delivery to both metropolitan and remote areas.

  3. Order Processing

    • Processing Time: Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays). You will receive a tracking number via email once your order has been processed.
    • Order Verification: All orders are subject to verification. If additional information is required, our team will contact you, which may extend processing times.

  4. Delivery Timeframes

    • Metro Areas: Delivery to metropolitan areas typically occurs within 5-7 business days after shipment.
    • Remote Areas: For remote locations, please allow 10-12 business days for delivery.

  5. Peak Periods and Unforeseen Delays

    • Peak Periods: During peak shopping seasons, holidays, or promotional events, processing and delivery times may be extended.
    • Unforeseen Circumstances: While we strive for timely delivery, factors outside our control, such as severe weather or courier disruptions, may cause delays.

  6. Shipping Origin

    Products may be shipped from our warehouse or directly from our supplier’s warehouse. If your order contains items from different suppliers, it may arrive in multiple packages.

  7. Tracking Your Order

    • Tracking Details: Upon shipment, you will receive an email with your tracking number(s). You can monitor the progress of your shipment via the courier’s website.
    • Order Status: You can also check your order status by logging into your account on our website.

  8. Shipping Issues

    • Incorrect Address: Ensure the shipping address provided is accurate. We are not responsible for orders delivered to incorrect or incomplete addresses. If you realize an error, please contact us immediately at info@stilebath.com.au.
    • Undeliverable Packages: If a package is returned to us as undeliverable, we will contact you to arrange re-delivery. Additional shipping fees may apply.

  9. Damaged or Lost Goods

    • Damaged Goods: If your order arrives damaged, please contact us within 48 hours of delivery. Photographic evidence may be required to process a claim.
    • Lost Goods: If your package is lost in transit, please notify us as soon as possible, and we will work with the courier to resolve the issue.

  10. Returns and Exchanges

For details on returning or exchanging a product, please refer to our Return Policy. We are committed to your satisfaction and will assist with any issues.

  1. Customer Support

For questions or concerns regarding shipping, contact our Customer Support team at info@stilebath.com.au or call us at (08) 6333 0672. We are available Monday to Friday, from 9:00 AM to 5:00 PM (AWST) to assist you.

  1. Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be reflected on this page with an updated effective date. Please review this policy periodically to stay informed.

  1. Agreement to Terms

By placing an order on the Stile Bath website, you agree to the terms and conditions set forth in this Shipping Policy.