Once your order is placed, it typically ships within 1-2 business days. You will receive a tracking number via email once your order has shipped. Delivery to metro areas usually takes 4-5 business days, while delivery to remote areas may take 7-8 business days. Please note that shipping times may vary during peak periods, holidays, or due to circumstances beyond our control.

We charge a flat shipping fee of $20 for all orders under $660. Orders of $660 and over qualify for free shipping.

You will receive a tracking number via email once your order has been shipped. You can also check the status by logging into your account on our website.

Contact us within 48 hours of delivery with photographic evidence of the damage. We will work with you to resolve the issue.

Returns are possible within 30 days of receiving your order. However:

• A 20% restocking fee will apply.
• You will be responsible for covering the return shipping costs.

Items must meet the following conditions to be eligible for return, whether you have Stile Secure Protect or not:

• Items must be unused, uninstalled, and in their original packaging with all accessories.
• Installed or damaged items are not returnable.
• Returns should be initiated within 30 days of receiving your order

Exchanges are not accepted. Please return the item and place a new order if needed.

Log in to your account at Account Login, select your order, and follow the prompts to request a return.

Fill out the Warranty Claim Form on our website. Provide your order number, a description of the issue, and any supporting images or videos. For large files, email them to warranty@stilebath.com.au.

For any inquiries or issues, email us at info@stilebath.com.au or visit our Contact Us page.

Currently, we do not have a physical store. However, we are planning future expansion. In the meantime, enjoy greater discounts due to our low overhead costs.